Support

CloudNetix  ·  We aim to respond within 2 business days

Before You Write

• Make sure you have selected at least one output before running the audit — the Generate button stays disabled until at least one output is active.
• If Google Doc export fails, reselect your output folder using the folder picker and try again.
• If the sidebar fails to load, close it and reopen from Extensions → Sheet Audit Pack → Launch Sheet Audit Pack.
• If you see a support code in an error message, include it in your email — it helps us correlate your report with our logs.

Authorization Problems

If Sheet Audit Pack shows a message like “You do not have permission…” or the sidebar will not open, the add-on has not been granted the access it needs to run. To fix it:

1. When you launch the add-on, click Allow on the Google permission screen so it can access the current spreadsheet and show its sidebar.
2. If you previously declined or removed access, reset it: open myaccount.google.com/connections, select Sheet Audit Pack, click Remove access, then reopen your spreadsheet, launch the add-on again, and click Allow this time.
3. On a work or school account, your Google Workspace administrator may need to approve the add-on before you can authorize it. If the steps above do not help, email us at support@cloudnetix.de.

Known Limitations

• The Issues Log displays a maximum of 3,000 issues per audit run. Narrow the scope or reduce enabled checks to see different results.
• Sheets with more than 500,000 cells are automatically skipped during analysis.

Privacy

For information on how Sheet Audit Pack handles your data, see the Privacy Policy.

Developer

Sheet Audit Pack is developed and maintained by CloudNetix.